Last Updated: October 2026
 

Welcome to Punarjiva Organics. These Terms & Conditions govern your access to and use of our website, including browsing, purchasing products, and accessing any content or services offered through the website. By visiting our website or placing an order, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree with any part of these terms, please discontinue using the website.
 

1. General Terms

This website is operated by Punarjiva Organics Private Limited. Throughout the website, the terms “we”, “us”, and “our” refer to Punarjiva Organics Private Limited. We offer this website, including the information, products, and services available through it, subject to your acceptance of these Terms & Conditions and our applicable policies.

By using this website, you confirm that the information you provide is accurate and complete and that you are legally capable of entering into a binding agreement. We reserve the right to update or modify these terms from time to time. Your continued use of the website after changes are published constitutes acceptance of the revised terms, to the extent permitted by applicable law.
 

2. Online Store Terms

By using our online store, you agree to use the website only for lawful purposes. You must not use our products, website, or services for any illegal or unauthorized activity, or violate any applicable laws or regulations.

You agree not to introduce malicious software, interfere with website security, attempt unauthorized access to our systems, or misuse any information available on the website. We reserve the right to restrict or terminate access where we reasonably believe that a user has violated these terms or misused our services.
 

3. Products and Descriptions

Punarjiva Organics offers a range of food products, grains, millets, traditional ingredients, oils, personal-care products, wellness products, and other items as displayed on the website. We make reasonable efforts to ensure that product descriptions, images, ingredients, weights, prices, and other details are accurate and up to date.

However, colours, packaging, labels, and product appearance may vary slightly due to photography, screen settings, packaging updates, or natural variations in agricultural products. Availability may change without prior notice. We do not guarantee that every product displayed on the website will always be available for purchase.

Customers are encouraged to read the product description, ingredient information, quantity, storage instructions, and applicable labels carefully before placing an order. If you require clarification about a product, please contact us before purchasing.
 

4. Product Quality and Natural Variations

Many of our products are sourced from agricultural and traditional food ingredients. Natural products may vary in colour, aroma, texture, size, and taste depending on the harvest, season, source, processing method, and storage conditions.

Such natural variations do not automatically indicate that a product is defective. We aim to provide products that meet the applicable quality standards and descriptions stated on our website. Any specific quality certifications, laboratory testing details, or sourcing claims will apply only where expressly stated and supported for the relevant product.

Customers should follow the storage instructions printed on the product packaging to help maintain product quality.
 

5. Pricing and Payment

All prices displayed on the website are in Indian Rupees (INR), unless otherwise specified. Product prices, offers, shipping charges, and applicable taxes may change from time to time in accordance with applicable law. The final amount payable will be shown during checkout before the order is submitted.

We use the payment methods made available at checkout. By placing an order, you confirm that you are authorized to use the selected payment method. Payment must be successfully completed where prepaid payment is required.

If a pricing, listing, or technical error occurs, we reserve the right to review the affected order and take appropriate action in accordance with applicable law. If payment has already been collected for an order that cannot be fulfilled, any applicable refund will be processed according to our Refund Policy.
 

6. Orders and Order Confirmation

Placing an order on our website constitutes a purchase request. After you submit your order, you may receive an order confirmation by email, SMS, or another communication method provided during checkout. An order acknowledgement does not necessarily mean that the order has been finally accepted or dispatched.

Orders are subject to product availability, payment verification, delivery-service availability, and other necessary checks. If we are unable to fulfil an order, we will make reasonable efforts to inform you and arrange any applicable refund.

Please ensure that your name, contact number, email address, and delivery address are accurate when placing an order. Punarjiva Organics cannot guarantee successful delivery where the customer has provided incomplete or incorrect information.
 

7. Order Cancellation and Changes

If you wish to cancel or modify an order, contact our customer support team as soon as possible and provide your order details. Cancellation or modification may not be possible once the order has been processed, packed, dispatched, or handed over to the delivery partner.

We may cancel an order where a product is unavailable, payment cannot be verified, a significant listing error occurs, or a suspected fraudulent transaction requires review. Where an order is cancelled after payment has been received, any eligible refund will be handled according to our Refund Policy and applicable law.

Please refer to our separate Cancellation and Refund Policy, if available, for the detailed procedure and applicable conditions.
 

8. Shipping and Delivery

We aim to process and dispatch orders within the estimated timelines communicated on our website or at checkout. Delivery timelines are estimates and may vary depending on the delivery destination, courier availability, weather, public holidays, operational delays, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and reachable contact details. Additional delivery attempts, address corrections, or re-shipping may be subject to the applicable courier and company policies.

Once an order has been handed over to the delivery partner, tracking information may be provided where available. If your order is delayed, appears lost, or arrives with visible damage, please contact us with your order number and relevant details so that we can review the issue.

For more information, please refer to our Shipping Policy.
 

9. Returns, Replacements, and Refunds

We want customers to have a clear and transparent shopping experience. Requests relating to damaged, incorrect, missing, or otherwise eligible products will be reviewed in accordance with our Refund and Return Policy and applicable consumer-protection laws.

Customers may be asked to provide the order number, photographs of the received product or packaging, and a description of the issue to help us investigate the request. Please contact customer support within the time period specified in our applicable policy.

Because certain products may be food items, perishable goods, or personal-care products, return eligibility may depend on the nature of the product, its condition, applicable hygiene requirements, and the reason for the request. These conditions will not override any rights available to consumers under applicable law.

Approved refunds will be processed through the original payment method or another permitted method, as applicable. Processing times may depend on the payment provider or bank. Please review our separate Refund and Return Policy for full details.
 

10. Offers, Discounts, and Promotions

From time to time, Punarjiva Organics may offer discounts, promotional codes, seasonal offers, or special product bundles. Each promotion may be subject to specific eligibility criteria, validity periods, product restrictions, and other conditions stated at the time of the offer.

Promotional codes must be used in accordance with the instructions provided. Unless expressly stated, offers cannot be exchanged for cash or combined with other promotions. We reserve the right to correct errors in promotional listings and modify or withdraw an offer where permitted by law.

Any restrictions applicable to an offer will be communicated through the relevant promotional material or checkout process.
 

11. Product Information, Health, and Wellness

Information about food, ingredients, traditional practices, Ayurveda, wellness, or personal care on this website is provided for general informational purposes. Such information is not intended to diagnose, treat, cure, or prevent any disease unless a specific claim is legally permitted and expressly supported for the relevant product.

Individual needs and responses may vary. Customers should read product labels, ingredient lists, warnings, and directions for use before using or consuming a product. If you have allergies, dietary restrictions, a medical condition, or concerns about the suitability of a product, consult a qualified healthcare professional where appropriate.

Products should be stored and used according to the instructions provided on their packaging. Do not rely on general website content as a substitute for professional medical advice or treatment.
 

12. Intellectual Property

All content on this website, including text, product descriptions, photographs, graphics, logos, illustrations, page layouts, and other materials, is owned by or lawfully used by Punarjiva Organics Private Limited or the respective rights holders, and is protected by applicable intellectual-property laws.

You may access and use the website for personal, non-commercial shopping and information purposes. You must not copy, reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission from the relevant rights holder, except where permitted by law.

Any unauthorized use of our branding, images, or content may result in appropriate action under applicable law.
 

13. User Information and Website Communications

When placing an order, submitting an enquiry, or using website features, you agree to provide information that is accurate, current, and complete. You are responsible for updating your contact and delivery details where necessary.

Information submitted through contact forms, reviews, or other interactive features must not be unlawful, misleading, abusive, defamatory, or infringing upon another person's rights. We may moderate or remove user-submitted content where reasonably necessary and permitted by law.

The collection and use of personal information are governed by our Privacy Policy. Please review that policy to understand how your information is handled.
 

14. Third-Party Services and Links

Our website may use third-party services, including payment gateways, delivery partners, analytics tools, and external websites. These services may operate under their own terms, privacy policies, and operating procedures.

Links to third-party websites are provided for convenience or additional information. Punarjiva Organics does not control all third-party websites and is not responsible for their content, availability, or independent practices. Any interaction with a third-party service is subject to the terms applicable to that service.

We encourage customers to review the relevant third-party terms and privacy policies before using those services.
 

15. Website Availability and Errors

We aim to keep our website accessible and its information accurate. However, temporary interruptions may occur due to maintenance, technical issues, software updates, network problems, or circumstances outside our control.

Occasionally, the website may contain typographical errors, inaccurate product details, outdated information, or technical issues affecting prices, availability, or checkout. We will make reasonable efforts to correct such issues when identified and handle affected orders in accordance with applicable law.

We do not guarantee uninterrupted or error-free access to the website at all times.
 

16. Limitation of Liability

To the extent permitted by applicable law, Punarjiva Organics Private Limited will not be liable for indirect or consequential losses arising from the use of the website, temporary service interruptions, or circumstances beyond our reasonable control.

Nothing in these terms excludes or limits any liability, warranty, remedy, or consumer right that cannot legally be excluded or limited under applicable law. This section must be read together with any rights available to customers under Indian consumer-protection laws.

If you experience an issue with an order or product, please contact us so that we can review the matter and determine the appropriate next steps under our policies and applicable law.
 

17. Indemnification

You agree to use our website lawfully and not to misuse our services or infringe the rights of others. To the extent permitted by applicable law, you may be responsible for losses or reasonable costs arising from your unlawful use of the website, deliberate misuse of our services, or violation of these terms.

Nothing in this section creates liability where such liability is prohibited by applicable law or removes any rights available to consumers under applicable law.
 

18. Suspension or Termination of Access

We may restrict or suspend access to certain website features where reasonably necessary to protect website security, prevent fraud, address misuse, or comply with legal requirements.

Any action taken under this section will be subject to applicable law and will not remove rights or obligations relating to orders already placed, payments already received, refunds, or other matters that legally survive suspension or termination.
 

19. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the applicable laws of India. Any dispute arising from the use of this website or the purchase of products will be addressed in accordance with applicable Indian law and the procedures available to the parties.

Customers may contact our support team first to seek a resolution to an order-related concern. Nothing in this section prevents a consumer from exercising any legal right or remedy available under applicable law, including the right to approach a competent consumer forum or authority.
 

20. Changes to These Terms

Punarjiva Organics may revise these Terms & Conditions from time to time to reflect changes in our products, business operations, website features, or legal requirements. The revised version will be published on this page with an updated “Last Updated” date.

Customers are encouraged to review this page periodically. Changes will take effect as stated in the updated terms, subject to applicable law. Continued use of the website after the effective date of a revision will be treated in accordance with applicable law.
 

21. Contact Information

If you have any questions, concerns, or requests regarding these Terms & Conditions, an order, or a product purchased through our website, please contact Punarjiva Organics using the details below.

Punarjiva Organics Private Limited

 

Email: namaste@punarjiva.com

Phone: +91 94925 11166

Please include your order number, where applicable, and a clear description of your enquiry so that our team can assist you more efficiently.

Thank you for choosing Punarjiva Organics. We appreciate your trust and support as you explore traditional foods and thoughtfully sourced products.